I would like to pledge for more than one bag, one of each, or multiples. How do I do this?
Please add up the reward amounts and one shipping (US-$5, CAN-$10, WORLD-$15) and just type the total amount as your pledge amount. It all gets reconciled at the end of the campaign with your selections via our survey.
Last updated: May 30, 2015 12:18
If I pledge for multiple items, do I save on shipping?
Yes. there is only one flat shipping rate per destination, regardless of the number of rewards being pledged and shipped.
Only add one shipping per destination, US - $5, CANADA - $10, and REST OF THE WORLD - $15.
Last updated: May 13, 2015 14:01
How much stuff can I put in this bag?
Volume is a bit complicated… here is our rough estimate on volume capacity.
http://en.wikipedia.org/wiki/Paper_bag_problem
We took the tea bag formula and divided by two to assume only half of the bag can be filled. So, with 15 inches wide, 18.5 inches tall, the volume is,
Volume = 424 cubic inches, about 7 liters (or 182 fluid ounces), roughly 16 cans of soda found in the US.
We estimate the maximum capacity to be around 10 liters.
Last updated: June 16, 2015 17:26
I would like to pledge for more than one bag, one of each, or multiples. How do I do this?
Please add up the reward amounts and one shipping (US-$5, CAN-$10, WORLD-$15) and just type the total amount as your pledge amount. It all gets reconciled at the end of the campaign with your selections via our survey. Last updated: Sat, May 30 2015 3:18 pm EDT
If I pledge for multiple items, do I save on shipping?
Yes. there is only one flat shipping rate per destination, regardless of the number of rewards being pledged and shipped. Only add one shipping per destination, US - $5, CANADA - $10, and REST OF THE WORLD - $15. Last updated: Wed, May 13 2015 5:01 pm EDT
How much stuff can I put in this bag?
Volume is a bit complicated… here is our rough estimate on volume capacity. http://en.wikipedia.org/wiki/Paper_bag_problem We took the tea bag formula and divided by two to assume only half of the bag can be filled. So, with 15 inches wide, 18.5 inches tall, the volume is, Volume = 424 cubic inches, about 7 liters (or 182 fluid ounces), roughly 16 cans of soda found in the US. We estimate the maximum capacity to be around 10 liters. Last updated: Tue, Jun 16 2015 8:26 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.